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Retail stores and chains

Give customers a reason to come back.

Connect your checkout data to Joryio and keep the relationship going after customers leave the store. Send SMS, WhatsApp and email messages based on what they bought, with reminders and offers that fit their needs.

POS EVENT
event: "store_purchase"
store: "Store 12 · Berlin"
total: €42.90
phone: "+49 ····· 8841"
POST /events · from any POS
PROFILE
EEmily Cartermatched by phone
store_purchase · €42.90now
email click · new arrivals3d
store_purchase · €18.0031d
JOURNEY TRIGGER
store_purchase → receipt follow-up
wait 1d→whatsapp · thank you
quiet hours · consent · caps checked at send
Connect your checkout data

Turn store purchases into personal messages.

Connect your point-of-sale or ERP system to Joryio through the API, and link purchases to customer profiles using a phone number, email address or membership ID. Once the integration is set up, incoming purchases can start the follow-up journeys you define.

See how to connect your systems →

POST https://api-eu1.joryio.com/events/track
{
  "eventName": "Order Completed",
  "userId": "pos:+49·····8841",
"properties": { "store": "berlin-12", "total": 42.90,
"items": ["guji_250", "filter_pack"] }
}
PROFILE TIMELINE · EMILY CARTER
store_purchase · Store 12 · €42.90just now
journey entered · receipt follow-up+0.2s

Journeys that keep customers connected between visits.

After the purchase
The purchase is complete. The conversation continues.

Send a thank-you, ask for a review or share product care instructions. The checkout purchase starts the journey, and you choose the timing.

store_purchase→wait 1d→whatsapp
From first visit to return visit
Give customers a reason to visit again

Use predicted next-purchase timing to choose when to reach out to each customer and invite them back.

predicted timing→email→offer
Repeat-purchase reminders
A timely reminder before it runs out

Schedule reminders to restock products such as coffee or skincare, based on each customer’s buying habits.

bought 30d ago→SMS reminder
Reconnect with customers
Invite customers who haven’t bought recently to return

Use purchase history and RFM to identify customers who are drifting away, then reach out with a journey tailored to their buying habits.

rfm: at-risk→journey→offer, if margin allows
In-store → online
Introduce store customers to your website

Invite people who bought in-store to shop online too. Send stock updates and reminders about products that interested them, with website and store activity linked to the same profile.

store buyer→online journey
Online → in-store
Encourage online shoppers to visit your store

Give customers who viewed products online a reason to visit in person. When your checkout system reports a purchase, it joins their history on the same profile.

online browse→visit offer→store_purchase
Know your customers

One customer profile, online and in-store.

Connect store purchases and website activity on one customer profile using shared identifiers such as phone or email. Build audiences from the fuller picture, continue journeys between your website and store, and measure revenue without double counting.

EEmily CarterMatched by phone or emailOne profile · online and in-store
Website visit · viewed new productsTue
Store purchase · Store 12 · €42.90Wed
Email click · product care instructionsThu
Store purchase · Store 3 · €18.00Sat
Digital loyalty cards

Your loyalty card, on your customer’s phone.

Send a link to add a pass to Apple Wallet or Google Wallet, then update points, membership levels and rewards through your journeys. When your checkout system reports a redemption, you can attribute it to the journey that led to it.

Explore Wallet passes →

ACME COFFEEGOLD
BALANCE2,340 pts
MEMBER 8841-2210

Stay in touch by SMS and WhatsApp with customers who have shared a phone number and opted in to the relevant channel. Tailor messages to their purchases and keep sending frequency within the rules you set.

HTTP APIwebhooksShopifyWooCommerceMagento

Connect your store systems through the API and webhooks, and your online store through Shopify, WooCommerce or Magento. Use purchase data from both sources to build RFM audiences and plan follow-ups around predicted next-purchase timing. Learn more about connecting your systems →

Let’s give your customers a reason to return.

Discover how a store purchase can start a personal journey that continues after checkout.

Book a demo
Joryio for retail - Keep customers connected after checkout