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Security & trust

Your data matters. Here’s how we protect it.

Explore the safeguards for your data, the controls for your team and the tools that support your organization’s privacy requirements.

Data encryption

Data is encrypted in transit and at rest. Access to encryption keys and provider credentials is restricted to authorized personnel.

Access management

Control who can access your workspace and what they can do, with permissions by role, team and workspace.

Secure sign-in

Options such as multi-factor authentication, SSO, passkeys and IP restrictions are available according to your service and account configuration.

Activity logs

Relevant admin actions, sign-ins and security events are recorded for oversight and investigation. Retention depends on service settings and applicable requirements.

Workspace separation

Access controls keep customer and workspace data separate and limit access according to permissions.

Monitoring and alerts

Monitoring helps identify failures and unusual activity. Alerts about data flows and message delivery help your team respond in time.

Tools to help protect your customers’ privacy.

Personal data deletion and export tools, supported by operational assistance where needed, help you handle customer privacy requests.
Retention settings let you adjust how long data is kept, depending on the type of data and the options available in the service.
Customer preferences, messaging consent and unsubscribe requests are applied according to your channel, campaign and journey settings.
Our primary hosting region is Frankfurt, Germany. Some infrastructure, messaging and AI providers also process data in other countries, as detailed in the subprocessor list and DPA.

Security requirements for your organization.

TALK TO USSAML SSO and SCIM - need centralized sign-in and user management? Talk to us about availability and configuration options for your organization.

Your data, in your own systems too.

Stream events to your data warehouse for further analysis - included in the platform.

Use the platform’s available export tools to work with your data outside Joryio.

Service availability

We work to keep the service available. Need an availability commitment? Talk to us about an SLA tailored to your organization’s needs.

Subprocessors

See which providers process data for Joryio, why and where. We give at least 30 days’ notice of planned subprocessor additions or replacements, in accordance with the DPA.

Reviewing security before you move forward? Send us your questionnaire.

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Security and data protection - Joryio