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Acceptable Use Policy

Last updated: September 13, 2026

This Acceptable Use Policy ("AUP") forms part of the Terms of Service and applies to everyone using the Joryio Service. It protects message recipients, other customers and the Service. Customer is responsible for its users, campaigns and instructions to connected providers.

The Service is for lawful business and organizational activities. Customer must operate lawfully, hold any licenses or permissions required for its activities, and comply with applicable law and provider rules. We may decline an application or a request for additional services for any lawful business reason, subject to obligations we have already agreed to. Acceptance of an account does not mean that we endorse or certify Customer's business or its activities.

1. Permission to contact people

You must have a lawful basis to use personal data and obtain any consent required for the messages you send. Requirements depend on the recipient, country, channel and type of message. You must also follow applicable messaging-provider rules. Joryio's tools do not replace your responsibility to establish that a campaign is lawful. The ability to import a contact or send a message through the Service does not constitute Joryio's approval of its lawfulness.

  • No purchased, rented, or scraped lists.
  • Keep evidence of required consent, including when and how it was obtained, and supply it when reasonably requested to investigate a complaint. Import consent and opt-out records accurately.
  • Honor opt-outs promptly and within applicable legal deadlines, including requests received outside Joryio, such as by email, telephone or your support team. Once an opt-out is known, stop messages covered by that choice and update the relevant messaging preferences and suppression records. Preserve those records so that re-importing a contact or syncing a connected system does not restart unwanted messages. An opt-out does not by itself require deleting the entire contact record; retain the limited information lawfully needed to honor it, subject to applicable data-protection requirements.
  • Include and maintain the unsubscribe links, reply instructions or other opt-out methods required for each channel. Do not disable or bypass consent and suppression controls. Check how your connected providers handle these requests.
  • Transactional messages must be genuinely transactional; do not disguise marketing as transactional to bypass consent.

2. Prohibited content and conduct

You may not use the Service to send or promote:

  • Illegal content, or content facilitating illegal activity;
  • Phishing, malware, or deceptive impersonation of any person or brand (including spoofed sender identities);
  • Content that unlawfully infringes another person's privacy or intellectual-property rights, or is defamatory, hateful, or exploitative of minors;
  • Content or offers prohibited by applicable law or the rules of the provider used to deliver them.

You must not access another customer's data, breach the Service's security, evade sending limits or abuse controls, or disrupt the Service. Security testing requires our prior written authorization unless applicable law permits it without that authorization. Resale or use to build a competing product is prohibited unless we agree otherwise in writing, subject to rights that applicable law does not allow us to restrict.

3. Sending standards

  • Identify yourself truthfully in every message (accurate sender name, reply address and physical address where required).
  • Monitor complaints and failed deliveries, keep recipient lists accurate, and follow applicable provider requirements. We may require corrective steps or limit sending when a campaign threatens delivery reliability, security or other customers.
  • Respect quiet hours and frequency caps configured for your workspace; do not use "system" overrides for marketing content.

4. Enforcement

We may investigate suspected violations, request information needed to assess them, and limit sending or suspend affected access where reasonably necessary. We provide notice and an opportunity to resolve the issue where practicable; immediate action may be needed to prevent harm or comply with law. We restore access when the grounds for suspension are resolved, unless the agreement has lawfully ended. Serious or repeated violations may lead to termination, subject to the Terms of Service. We may report unlawful conduct where required or permitted by law, consistent with our data-protection obligations.

Joryio may also end a customer relationship for a lawful business reason using the notice and termination process in section 13 of the Terms of Service. Any approval we give does not waive applicable law, provider rules or the remaining terms of this AUP. Any changes to this policy follow the applicable change process in the Terms of Service.

Payment safeguards, including advance payments, credit limits and temporary restrictions on sending, imports or contact additions, are governed by section 3.8 of the Terms of Service. These may apply to new accounts or significant increases in usage even without an AUP violation. Customers must not bypass these controls. Suspension to address fraud, material payment risk or harm to Joryio, other customers or providers follows section 13.2 of the Terms of Service.

Report abuse involving the Service to [email protected]. Include relevant message details, such as the sender and time, but do not send passwords or unnecessary sensitive information. You can also contact [email protected].